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Shipping & Handling FAQs

How long will it take to receive my order?
We strive to deliver within 2 days of departure from our facility! However, each order is different based on destination and products ordered. You’ll receive your tracking info via email as soon as your order is out for shipment. 

 

Do you ship to a PO Box?
Not yet, but we’re working on it.  Please enter your email in the Join the Freschetta Community below to be notified when we do!

 

How do I report an issue with my order?
If you have questions or comments, send us a note with our easy form! If you would like to talk to someone, you can call us at 1-866-FRESCHETTA (866-373-7243) Monday – Friday, 8am – 5pm Central time.

 

How do I handle the dry ice inside the shipping box?
DO NOT HANDLE DRY ICE WITH BARE HANDS OR ALLOW CONTACT WITH SKIN.  Dry ice is extremely cold and can cause severe burns and frostbite.

 

How can I dispose of the dry ice?
Allow dry ice to evaporate and turn into gas in a well-ventilated area that is not accessible to children or pets. Dry ice must be disposed of in a well-ventilated area.

DO NOT pour water on the dry ice.

 

What precautions should I take when handling dry ice?
Dry ice can be dangerous, especially if exposed to your skin. Wear insulated gloves when handling dry ice.

It’s important to be very cautious around children. Simply keep dry ice out of their reach.

Never eat or swallow dry ice and avoid inhaling the carbon dioxide gas.